As is the case with every aspect of our operation, Comtineo applies a depth and breadth of knowledge and experience to the service and maintenance of client systems. Comtineo takes the time to inspect and test even the smallest detail in order to do the job right.
Applying an engineering centric approach to the resolution of systems issues and maintenance, our first goal is to take corrective measures and restore service in the event of an outage. Once the system is operational our team preforms a root cause analysis to determine the cause of the outage, and create a plan to implement changes that will prevent a reoccurrence of the same problem.
Preventative maintenance is preformed, in the form of scheduled progressive service visits, in an effort to build system familiarity, make note of possible future failure modes and execute measures to mitigate the same. These visits further enable our teams to ensure the proper parts and tools are in adequate store in the event of an outage so service is restored promptly.
In order to provide the highest levels of maintenance Comtineo inventories a comprehensive test store, of which all equipment is maintained in compliance with calibration standards and NIST records. Additionally, we maintain a comprehensive and system specific inventory of parts to support typical and extenuating outage parameters. Inventory is closely monitored and replenished quickly when required.
Comtineo services and maintains even the most obscure systems or equipment, ensuring our personnel is specifically trained on that particular equipment.
Our response availability to client calls is second to none. Comtineo service technicians and engineers are on-call 24 hours a day, 7 days a week, 365 days a year. On-site response is typically available within 6 hours anywhere in the Central and Eastern United States.
This is but a glimpse into the superior maintenance services provided by Comtineo. To learn more about how we put our expertise to work for you please Contact Us
and we’ll be in touch promptly to discuss your needs.